Terms & Conditions

Last updated: April 16, 2024

At Print Soft, we’re committed to delivering quality custom t-shirts and reliable service. Please review our return and refund guidelines below.

Eligibility for Returns

  • Request must be made within 7 days of delivery.
  • Item must be unused, unwashed, and in original packaging.
  • Proof of purchase (order email or receipt) is required.

How to Request a Return

  1. Email us at support@printsoft.com with your order details (name, email, order number, and purchase date).
  2. You may also contact us via our support page.

Verification & Processing

  • Our team will confirm eligibility.
  • Refunds will be processed to your original payment method within 7 business days (processing times vary by bank).

Conditions & Exceptions

  • Non-refundable: Sale or promotional items.
  • Custom designs with user-submitted artwork may not be eligible unless defective.
  • Partial refunds may apply if items show signs of use.
  • Please contact us first for issues with quality or printing.

Customer Feedback

We value your input to improve our products and service.

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Policy Updates

We may amend these terms from time to time. Updates will be posted here with a new effective date.